How We Ship
Once your order is placed, our team begins preparing it for shipment. Because we start processing orders promptly, we’re unable to make changes or modifications after an order has been placed. Processing times can vary depending on order volume and other circumstances.
Once your order is on its way, we’ll send you a Shipping Confirmation email with tracking details, where available.
We’ll always do our best to get your order to you within the estimated delivery timeframe. However, delivery dates can occasionally be affected by circumstances outside of our control, including weather, carrier delays, holidays, service interruptions, and other unforeseen events.
Shipping Rates
Shipping charges are calculated at checkout based on your delivery location and order weight.
The exact shipping charge for your order will be displayed at checkout.
Currently, all Clovers&Cloud orders are shipped by road. Air shipping is not available at this time.
Delivery Estimates
Delivery times are estimates and may vary depending on the destination, shipping carrier, and other factors beyond our control. While we do our best to ensure your order reaches you as quickly as possible, we cannot guarantee a specific delivery timeframe
Tracking Your Order
When your order ships, you’ll receive a Shipping Confirmation email with your tracking information, where available.
If you have any questions about your shipment, please contact us at cloversandcloud@gmail.com and include your order number so we can assist you.
Damaged or Missing Orders
If your package arrives damaged or you believe something is missing from your order, please contact us as soon as possible with your order number and details of the issue.
For damaged products, photographs of the package and product will be helpful when reviewing your claim. An unboxing video is strongly recommended as it can help us understand what happened during delivery.