Return & Refund Policy
At Clovers&Cloud, we want you to love your purchase. If you are not completely satisfied with your order, we are happy to accept eligible returns under the terms below.
Return Window
You may request a return within 14 days of receiving your order.
Return requests received after 14 days may not be accepted.
To initiate a return, please email us at cloversandcloud@gmail.com with your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and, if approved, provide you with the return instructions.
Please do not send an item back before receiving return authorization from us.
Return Conditions
To be eligible for a return, items must:
- Be unused and unworn
- Be in their original condition
- Be free from damage, stains, odors, or signs of use
- Include the original packaging and any tags or accessories that came with the item
We reserve the right to refuse a return or reduce the refund if an item is returned in a condition that does not meet these requirements.
Restocking Fee
A 15% restocking fee will be deducted from the refund for most approved mailed returns.
The restocking fee helps cover the costs associated with inspecting, processing, repackaging, and returning items to inventory.
Return Shipping
For returns due to change of mind, incorrect selection, or no longer wanting the item, the customer is responsible for the return shipping cost.
If Clovers&Cloud provides a return shipping label, the cost of the return shipping label will be deducted from your refund, in addition to any applicable restocking fee.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Please email us with your order number and clear photographs of the item and packaging so that we can assess the issue and assist you.
An unboxing video is strongly recommended for damaged-item claims, as it helps us verify the condition of the package and product at the time of delivery. While an unboxing video is not required for every claim, we may request additional information or documentation when reviewing a damaged-item claim.
If the item is confirmed to have been damaged, defective, or incorrectly shipped due to an error on our part, Clovers&Cloud will cover the applicable return shipping cost, and the 15% restocking fee will not apply.
Final Sale Items
Certain products may be designated as Final Sale and will not be eligible for return, refund, or exchange.
Final Sale items will be clearly identified on the product page or at the time of purchase.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
For eligible returns, the refund will be reduced by:
- The 15% restocking fee, where applicable; and
- The return shipping label cost, if Clovers&Cloud provided the return label.
Original shipping charges are non-refundable, except where the return is due to an error on our part or an item is confirmed to have arrived damaged or defective.
Please allow your payment provider additional processing time for the refund to appear in your account.
Exchanges
We do not guarantee exchanges, as product availability may change. If you would like a different item, we recommend returning the original eligible item and placing a new order.
Questions
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us at:
Email: cloversandcloud@gmail.com